Inp.polri.go.id - Jakarta. The Indonesian National Police (INP) is accelerating its digital transformation to enhance response speed for public security emergencies through an integrated contingency complaint management system developed by Senior Superintendent Hari Brata.

Titled "Building Integrated Responsive Contingency Complaint Management as National Security Resilience," the initiative upgrades public reports into strategic intelligence for early detection, tactical dispatch, and rapid operational decision-making.

"Public complaints must be managed as strategic information supporting early warning and fast response," he saidi on Monday (17/8/2026). "The system must be responsive, integrated, and operate in real time."

The project introduces a prototype dashboard that integrates into the INPi's Daily Operating Reporting System (DORS). This integration links public input from Call Center 110 and Dumas Presisi with operational command centers to streamline officer dispatch and mitigate escalating security events.

(mg/ta/pr/rs)