inp.polri.go.id - Central Java. In an effort to improve the quality of public services and strengthen the police's rapid response to public complaints, the Central Java Regional Police supervised the Sukoharjo Sub-regional Police in strengthening and deepening the functions of 110 Hotline Service and the Command Center.

The activity was led by Senior Superintendent Basya Radyananda, Head of Operations for the Central Java Regional Police, along with Senior Commissioner Prof. Dr. Saprodin. Both were accompanied by a supervisory team from the Operations and the Directorate of Public Order Management (Ditsamapta) of the Central Java Regional Police.

The supervisory team was welcomed by Senior Commissioner Anggaito Hadi Prabowo, Senior Superintendent Pariastutik, and other key officials of the Sukoharjo Sub-regional Police.

During the supervision, the team conducted a thorough check on the preparation and readiness of the 110 hotline dispatchers, from the emergency call reception procedure, the process for entering reporter data into the application dashboard, validating reporter identities, and the mechanism for forwarding complaint tickets to the police personnel for prompt follow-up at the crime scene (TKP).

The Head of Operations for the Central Java Regional Police emphasized that the 110 Police service is the face of the Indonesian National Police's rapid service, which must be carried out professionally, humanely, and responsively.

"Operators must understand the detailed stages of report receipt, ensuring six key points are confirmed: reporter identity, location of incident, complaint form, follow-up, ticket receipt confirmation, and handling status. This is crucial for providing fast, accurate, and accountable service to the public," he said.

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