inp.polri.go.id - Sorong. The Chief Assistant to the Indonesian National Police (INP) Chief for Operations, Commissioner General Fadil Imran, is promoting the transformation of police services by strengthening the integration of the 110 Hotline Service, Command Center, SPKT, Samapta, and patrol functions to provide a faster, more coordinated response, and focus on solving community problems.

This was conveyed by Fadil during a working visit to the Sorong City Police Department, Southwest Papua, on Thursday (7/16/2026). 

During the visit, Fadil directly reviewed the implementation of the 110 Hotline Service, the Command Center mechanism, and the coordination pattern between operators, Pamapta, SPKT, and personnel on duty in the field.

Based on data from the INP Headquarters' 110 Command Center Post, from January to June 2026, the Sorong Sub-regional City Police's 110 Service received 3,392 calls, with 2,672 calls successfully answered, resulting in a success rate of 88.18 percent. 

This achievement is an increase compared to 2025, when the figure was 80.37 percent, placing the Sorong Sub-regional City Police in second place among the Southwest Papua Regional Police.

While appreciating this increase, Fadil emphasized that service success indicators do not stop at the number of calls successfully answered.

"Answered calls are the beginning of service, not the end. What we must ensure is that after the public reports their problem, our personnel must take action, how long it takes for them to arrive, and whether the community's problem is truly addressed," Fadil said.

According to him, the paradigm of police service needs to shift from simply receiving reports to ensuring that every report is followed up until the community actually receives assistance.

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